We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange/store credit.
- Returns are for STORE CREDIT ONLY. All sales exceeding 30% off sale item, or in our clearance tab are final sale and non-returnable.
- You have 14 days from the day you receive your package to return your purchase. Damages must be reported within 3 days of receiving merchandise. Please contact: firstname.lastname@example.org
- Items must be unwashed, unworn, and in the same condition as you received them. If items appear worn, have makeup or other stains, your return WILL NOT be accepted.
- Return shipping is paid by customer.
- Email 3andMe at email@example.com to begin return process and receive confirmation return email.
- Unfortunately, we cannot accept returns on sale items or gift cards
We will notify you once we’ve received and inspected your return, then you’ll be issued a store credit.